How can I access Mountbatten Isle of Wight's 24/7 care at home services?

Through our Mountbatten Coordination Centre, we provide personalised support for anyone thought to have five or fewer years to live.

When you’re referred to our Mountbatten Coordination Centre by your GP or health and social care professional, you’ll be placed on our Mountbatten register (with your consent). A Mountbatten nurse will assess your needs and work with other health and social care professionals to ensure you receive the right care.

Every person on our register gains access to our 24/7 telephone advice line, providing:

• Expert guidance and reassurance at any time
• The potential to prevent unnecessary hospital admissions
• Support tailored to your needs

Once referred to our services, you can call the 24/7 telephone advice line on (01983) 533331.

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What happens when you call the 24/7 advice line?

When you call our helpline, you’ll speak with one of our trained advisors, who will have access to your medical records through the Mountbatten register. This means we already understand your unique situation and can offer tailored advice. If necessary, we’ll connect you with a Mountbatten nurse for further support.

By choosing our helpline instead of 111, you’ll receive personalised care that can help you avoid unnecessary hospital visits. In an emergency, you should still call 999 or 111. 

Mountbatten's Coordination Centre, located at our hospice building in Newport, serves the entire Isle of Wight. No matter where you are, we’re ready to help.

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How can you access Mountbatten Isle of Wight's care at home services?

Mountbatten Isle of Wight’s care at home services are free of charge, thanks to the generosity of our Island community which funds two-thirds of the £10.5 million it costs each year to provide our care and support. Click HERE to find out more. 

If you or a loved one would benefit from our care, ask your GP or health and social care professional to refer you to our Mountbatten Coordination Centre.